The Custify Blog

Resources to build your customer success team & strategy.

Customer Success

The Customer Success Playbook for Beginner CSMs

When you’re starting out in customer success, it can feel like behind any door you open hides a …

Tools

Salesforce CRM Review for Customer Success: Features, Use Cases, and Alternatives

The world’s #1 AI CRM – that’s Salesforce in a nutshell, and who are we to argue with …

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Customer Success

Unlocking Customer Success with Custify: A Powerful Customer Success Platform

Custify is excited to share that its innovative approach to customer success has garnered attention from Research.com, a …

Webinars and Podcasts

Scaling with Purpose: Jeroen Kuiper on Building Customer-Centric Success| Mastering CS – Ep 39

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Customer Success

Empowering Your Customers: Effective Support Strategies and Communication Management Software

Did you know that 82% of customers stay loyal after a positive service interaction? Yet, only a fraction …

Webinars and Podcasts

How Grant Dutton Built Proactive CS Strategies Through Team Alignment | Mastering CS – Ep 38

Welcome to Mastering CS: Candid Leader Insights! In this episode, Irina Cismas sits down with Grant Dutton, VP …

Customer Success

How to Be a Customer Success Leader? Top CS Professionals Answer

Customer success is one of the most rewarding careers on the rise at this point. More and more …

Webinars and Podcasts

How Porter Williams’ Global Experience Impacted His Customer Success Playbook | Mastering CS – Ep 37

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

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SaaS Business

Top 11 SaaS events you should know about in 2025

The year 2025 is packed with exciting SaaS events that cater to professionals, founders, and innovators looking to …

SaaS Business

The Role of Customer Success in Managing SaaS Security Incidents

Imagine this: A SaaS provider’s customer portal goes down without warning, exposing sensitive customer details due to an …

Webinars and Podcasts

How did Aaron Spence’s Career in Education Shape His Approach to Scaling | Mastering CS – Ep 36

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

Bettina Berger: Managing CS in Recruitment During Downturns | Mastering CS Ep 35

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

How a B2C Background Shaped Christopher Warren-Gash’s Approach to Scaling | Mastering CS Ep 34

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Customer Success

2024 Customer Success Year in Review – News, Challenges, & Must-Reads

Explore the 2024 Customer Success wrap-up: key trends, expert predictions, and Custify’s highlights. Discover how the industry evolved and what’s shaping Customer Success in 2025.

Roundtable

Our Top Customer Success Influencers of 2024

Customer success is evolving rapidly, and 2024 has been a year of innovation, resilience, and growth. While no …

Webinars and Podcasts

Customer Success 2025: 3 Actionable Strategies to Impact Growth | Webinar

In this webinar, Irina Cismas, CMO of Custify, facilitated an engaging discussion with Sara Arreco, Head of CS …

Webinars and Podcasts

How Past Experience in L&D Impacted Craig Taylor’s Customer Success Strategy | Mastering CS – Ep 33

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Customer Success

Customer Success Forecast 2025: Predictions and Opportunities

Customer success pros, let’s be honest—this field never stays still for long. Every year brings new challenges, innovations, …

Webinars and Podcasts

How Philip Simon’s Leadership is Redefining Customer Success at Scale| Mastering CS – Ep 32

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Customer Success

16 Customer Success Events and Conferences you need to attend in 2025

Attending customer success events and conferences is an amazing way to connect with like-minded professionals and grow your …

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