Customer Success
Customer Churn – The Ultimate Guide with Tactics and Strategies
The definitive guide on SaaS churn: everything we know about preventing customer churn and reducing MRR churn with examples.
What is Net Dollar Retention (NDR) and How to Improve it
Best Free and Paid Customer Success Tools Every CSM Should Use
Webinars and Podcasts
Capacity Planning for CS Teams: Building Scalable Models That Work | Webinar
In this webinar, Irina Cismas, CMO of Custify, sat down with Mikael Blaisdell, Executive Director at the Customer …
SaaS Metrics
Net Revenue Retention: What It Is and How to Calculate It
So many customer success teams today live under constant pressure to up the company’s revenue – with net …
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Customer Success
The Customer Success Playbook for Beginner CSMs
When you’re starting out in customer success, it can feel like behind any door you open hides a …
Tools
Salesforce CRM Review for Customer Success: Features, Use Cases, and Alternatives
The world’s #1 AI CRM – that’s Salesforce in a nutshell, and who are we to argue with …
Customer Success
Unlocking Customer Success with Custify: A Powerful Customer Success Platform
Custify is excited to share that its innovative approach to customer success has garnered attention from Research.com, a …
Webinars and Podcasts
Scaling with Purpose: Jeroen Kuiper on Building Customer-Centric Success| Mastering CS – Ep 39
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Customer Success
Empowering Your Customers: Effective Support Strategies and Communication Management Software
Did you know that 82% of customers stay loyal after a positive service interaction? Yet, only a fraction …
Webinars and Podcasts
How Grant Dutton Built Proactive CS Strategies Through Team Alignment | Mastering CS – Ep 38
Welcome to Mastering CS: Candid Leader Insights! In this episode, Irina Cismas sits down with Grant Dutton, VP …
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Customer Success
How to Be a Customer Success Leader? Top CS Professionals Answer
Customer success is one of the most rewarding careers on the rise at this point. More and more …
Webinars and Podcasts
How Porter Williams’ Global Experience Impacted His Customer Success Playbook | Mastering CS – Ep 37
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
SaaS Business
Top 11 SaaS events you should know about in 2025
The year 2025 is packed with exciting SaaS events that cater to professionals, founders, and innovators looking to …
SaaS Business
The Role of Customer Success in Managing SaaS Security Incidents
Imagine this: A SaaS provider’s customer portal goes down without warning, exposing sensitive customer details due to an …
Webinars and Podcasts
How did Aaron Spence’s Career in Education Shape His Approach to Scaling | Mastering CS – Ep 36
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
Bettina Berger: Managing CS in Recruitment During Downturns | Mastering CS Ep 35
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
How a B2C Background Shaped Christopher Warren-Gash’s Approach to Scaling | Mastering CS Ep 34
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Customer Success
2024 Customer Success Year in Review – News, Challenges, & Must-Reads
Explore the 2024 Customer Success wrap-up: key trends, expert predictions, and Custify’s highlights. Discover how the industry evolved and what’s shaping Customer Success in 2025.
Roundtable
Our Top Customer Success Influencers of 2024
Customer success is evolving rapidly, and 2024 has been a year of innovation, resilience, and growth. While no …
Webinars and Podcasts
Customer Success 2025: 3 Actionable Strategies to Impact Growth | Webinar
In this webinar, Irina Cismas, CMO of Custify, facilitated an engaging discussion with Sara Arreco, Head of CS …
Webinars and Podcasts
How Past Experience in L&D Impacted Craig Taylor’s Customer Success Strategy | Mastering CS – Ep 33
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Customer Success
Customer Success Forecast 2025: Predictions and Opportunities
Customer success pros, let’s be honest—this field never stays still for long. Every year brings new challenges, innovations, …