Customer Success
Customer Churn – The Ultimate Guide with Tactics and Strategies
The definitive guide on SaaS churn: everything we know about preventing customer churn and reducing MRR churn with examples.
What is Net Dollar Retention (NDR) and How to Improve it
Best Free and Paid Customer Success Tools Every CSM Should Use
SaaS Business
The Role of Customer Success in Managing SaaS Security Incidents
Imagine this: A SaaS provider’s customer portal goes down without warning, exposing sensitive customer details due to an …
Webinars and Podcasts
How did Aaron Spence’s Career in Education Shape His Approach to Scaling | Mastering CS – Ep 36
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
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Webinars and Podcasts
Bettina Berger: Managing CS in Recruitment During Downturns | Mastering CS Ep 35
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
How a B2C Background Shaped Christopher Warren-Gash’s Approach to Scaling | Mastering CS Ep 34
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Customer Success
2024 Customer Success Year in Review – News, Challenges, & Must-Reads
Explore the 2024 Customer Success wrap-up: key trends, expert predictions, and Custify’s highlights. Discover how the industry evolved and what’s shaping Customer Success in 2025.
Roundtable
Our Top Customer Success Influencers of 2024
Customer success is evolving rapidly, and 2024 has been a year of innovation, resilience, and growth. While no …
Webinars and Podcasts
Customer Success 2025: 3 Actionable Strategies to Impact Growth | Webinar
In this webinar, Irina Cismas, CMO of Custify, facilitated an engaging discussion with Sara Arreco, Head of CS …
Webinars and Podcasts
How Past Experience in L&D Impacted Craig Taylor’s Customer Success Strategy | Mastering CS – Ep 33
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
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Customer Success
Customer Success Forecast 2025: Predictions and Opportunities
Customer success pros, let’s be honest—this field never stays still for long. Every year brings new challenges, innovations, …
Webinars and Podcasts
How Philip Simon’s Leadership is Redefining Customer Success at Scale| Mastering CS – Ep 32
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Customer Success
16 Customer Success Events and Conferences you need to attend in 2025
Attending customer success events and conferences is an amazing way to connect with like-minded professionals and grow your …
Webinars and Podcasts
How Karina De Alba’s UX experience impacted her shift to CS | Mastering CS – Ep 31
In our latest episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Customer Success
What Is Customer Enablement? Effective Strategies and Programs
Customer enablement isn’t simply support with a fancy twist. It’s a sustained business function determined to empower customers, …
Webinars and Podcasts
How Mark Stagi’s experience as a marathon runner influenced his approach to Customer Success | Mastering CS – Ep 30
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Customer Success
Using Churn Data to Improve Sales Prospecting and Qualification
Within SaaS, there’s almost always a natural divide between CS and Sales. Take an average Salesperson and ask …
Customer Success
10 ͏Tip͏s to͏ Ba͏lance Cu͏stom͏e͏r͏ Suc͏͏͏ces͏s Initiati͏ves w͏͏it͏h Cost Ma͏n͏ag͏ement in S͏aa͏S͏
You͏r cus͏to͏m͏͏͏er succ͏ess͏ team͏ is ͏͏r͏unning ͏͏f͏u͏ll ͏t͏hrot͏tle,͏ pu͏͏tting͏͏ o͏ut͏ ͏fir͏e͏s and ke͏eping ͏clie͏n͏ts ͏h͏app͏y. ͏But͏ ͏then, you …
Webinars and Podcasts
Adapting your Customer Success Strategy for Scaling & Retention with Sandra Campo | Mastering CS – Ep 29
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Tools
Top 11 Best Scheduling Apps for SaaS Teams in 2025
Calls, client meetings, presentations, team meetings. On average, every manager has about 12 meetings per week. When it …
Webinars and Podcasts
How Renata Pinheiro Navigated Customer Success Challenges in Startups | Mastering CS – Ep 28
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Tools
Close CRM Review for Customer Success: Features and Limitations
A detailed review of Close CRM, covering essential features, top use cases, and benefits for Customer Success Managers seeking efficient customer relationship management.