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More articles written by Guest Authors

Customer Success

2024’s Top Trends in Personalized Customer Service in the Age of AI

According to the Forbes Advisor survey, more than half of businesses (56%) are using AI for customer service. …

SaaS Business

The Future of SaaS: Top Trends and Predictions in 2024 and Beyond

“SaaS is the future of software, and that future is now.” This is one of the episode’s names …

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Best Practices

Using ChatGPT for Customer Service: Use Case Guide

Ever wished for a customer service assistant that’s available around the clock and can handle multiple queries simultaneously? …

Tools

10 of The Best Voice of the Customer (VoC) Tools in 2024

As a guy who grew up in the UK where ‘everyone is a shopkeeper’ I inherently understand that …

SaaS Metrics

How to Strategically Use NPS to Overcome Growth Obstacles

As more SaaS brands compete for public attention, impeccable customer experience is your best shot at cutting through …

Best Practices

The Best Business Books: Bestsellers List

Elevate your business with insights from 15 bestselling business books. Our curated list covers strategy, customer service, and more. Start reading today!

Best Practices

Customer Service Experience: Definition and Examples

Imagine you’ve emptied your business coffers to develop the best product and provide services that leave your competitors …

SaaS Metrics

From PLG to Hybrid SaaS: How to Scale Your Support, Sales & Success Teams

Product-led growth (PLG) and sales-led growth (SLG) are two very different approaches to growing a SaaS business. While …

Tools

Best SaaS Payment Processing Service | Top Solutions for 2024

If you’re in the business world, especially within the SaaS space, you’re no stranger to the monumental shift …

Best Practices

Unlocking customer-led growth with customer insights

In the SaaS world, knowing what your customers want isn’t just nice to have—it’s essential. Want to boost …

Best Practices

14 Proven Ways to Shorten Your SaaS Sales Cycle in 2023

SaaS sales cycles are long and frustrating for companies like yours. But you’re on the right page to …

Customer Success

Account Expansion: What It Is, Why It’s Important, and Strategies to Make It Happen

Achieving sustainable growth is the ultimate pursuit of any business. In the competitive world of SaaS, it’s all …

Tools

The Best Customer Self-Service Solutions

79% of customers expect organizations to provide self-service solutions to their questions and issues. Meanwhile, 77% say they …

Tools

Top Business Productivity Tools You Need To Use

Steve Jobs famously said that you cannot mandate productivity, you must provide the tools to let people become …

SaaS Metrics

Customer Experience Vs. User Experience: Differences, Similarities & Importance

Customer experience (CX) and User experience (UX) are two marketing terms often used interchangeably in the business world. …

Best Practices

How Customer Success Teams Should Use Video to Improve Onboarding

Successful customer onboarding relies on two essential factors: information and its delivery. Among various communication methods, the video …

Best Practices

How to Improve Your Free Trial Conversion Rate (+Examples)

SaaS companies often offer free trials in an effort to boost their conversion rates. As they give users …

Best Practices

Brand Reputation Management: How to Make Your SaaS Brand Shine

Money can’t buy a good reputation – one has to earn it. The same goes for businesses and …

Best Practices

How to Collect and Use Customer Intelligence

Business decisions, from product ideation to marketing strategy and customer care, are dependent on customer preferences. To understand …

Best Practices

Why Social Listening Matters for Customer Satisfaction

Being a mature company or a startup, you should treat your social media as something other than a …

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