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Best Practices

8 Killer Strategies To Manage Customer Expectations

In today’s business landscape, customers are more informed and demanding than ever before due to the rise in …

Best Practices

Top Challenges Faced By Account Managers

Did you know that businesses that implemented account managers have seen a 34% increase in profitability? However, achieving …

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Best Practices

How To Create A Community That Supports Your SaaS Growth

SaaS companies are facing a unique challenge regarding growth. Rising customer acquisition costs and intense competition demand a …

Best Practices

Mastering PR: 7 Essential Strategies for SaaS Startups

Obtaining positive coverage from media outlets can be extremely challenging. Unless your pitch is good enough, you’ll hardly …

Tools

Best CRM Tools for SaaS Sales 2024 and How to Choose

Whether you’re a small business owner or a large corporation, your customer relationship management (CRM) platform is key …

SaaS Metrics

An Ultimate Guide to Employee Net Promoter Score (eNPS)

This article is going to break down this abbreviation into a comprehensive guide on eNPS, aka employee Net …

Best Practices

How to Use AI Note-Taking to Improve Customer Success Team Meetings

Customer success teams have a lot to think about in terms of prioritizing customers’ needs and goals. If …

Best Practices

What Is Account Mining & Its Best Practices

Statistics show that the probability of selling to a new customer (5% to 20%) is much less than …

Best Practices

Best Email Marketing Strategies for SaaS in 2024

Are you overwhelmed with the marketing trends and techniques you need to adopt as a SaaS business marketer? …

Tools

14 Best Email Marketing Tools for SaaS in 2024 [Free & Paid]

Scouring the internet to find the best way to allure leads and convert them into your SaaS customers? …

Best Practices

What is Social Proof and How to Apply It in B2B SaaS

Have you ever purchased a product because a friend recommended it to you? If your answer is yes …

Best Practices

All You Need to Know About SaaS Sales Forecasting

SaaS sales forecasting is a key part of financial planning and analysis for SaaS enterprises. Sales forecasts are …

Best Practices

Customer Experience and Customer Service Trends Worth Trying in 2024

More than 72% of businesses claim that improving customer experience (CX) is their #1 priority today. Are you …

Tools

Top 11 UX Tools for SaaS Design Teams in 2024

Having a good kit of UX tools at hand is essential for any modern SaaS team in order …

Best Practices

8 Challenges in Customer Retention and How to Overcome Them

While getting new customers is important, nurturing the existing ones is the foundation of building a successful business …

Best Practices

How Storytelling Can Renew Your B2B Marketing Strategy

If you want your B2B company to succeed, then a well-executed marketing strategy is essential. However, many businesses …

Best Practices

What is a Knowledge Base and How to Choose the Best Tool

Whether you’re a small business seeking greater organization or an enterprise-level company looking to simplify the customer support …

Best Practices

7 Website Design Principles that Help Ensure Customer Experience and Success

Getting your website design right is important. If your company’s SaaS website design follows the main laws of …

SaaS Metrics

How to Measure and Increase Activation Rate for SaaS

Getting users from trial to paid is a common challenge for SaaS companies. If you want your business …

Customer Success

Using Customer Success Analytics vs Product Analytics

According to Forrester Research, more than 72% of companies state that improving customer success is their first priority. …

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