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SaaS Metrics
8 Ways to Improve Customer Success Team Dynamic
87% of business leaders have attested to customer experience being at the top of their priorities. The customer …
SaaS Metrics
10 Lesser-Known Tips to Improve Customer Communication
A business without customers is not a business at all. Customers are the core of a business, whether …
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Best Practices
12 Must-Read Customer Service Books
Ensuring your customers have a supportive experience with your company starts before they even buy your products or …
Best Practices
Is Hybrid Working The Way Forward For Customer Success Teams?
If you’re a customer success manager, there’s a good chance you’re already operating a hybrid working model to …
Best Practices
A Founder’s Guide to Collecting and Utilizing User Feedback
What do you expect from this article? (Choose one or more variants.) It will outline the importance behind …
Best Practices
What Content Should You Add for Each Stage of the Customer Journey?
Content marketing is an essential part of your overall marketing and advertising strategy, no matter what kind of …
Best Practices
The Mistake SaaS Companies Make When Speaking to Potential Customers
One of the biggest mistakes a B2B SaaS company makes when it comes to speaking with potential customers: …
Customer Success
8 Common Mistakes When Building Customer Success Teams
By now, you must have read more than a few articles about how to build the perfect customer …
SaaS Metrics
10 Customer Engagement Metrics to Track in 2022
Companies depend on loyal and active users to stay in business. Engaged customers support your brand; they recommend …
Best Practices
10 Ways Customer Reviews Can Enrich Your Content
Did you know that 79% of shoppers rely on customer reviews? As a business owner, you have to …
Customer Success
Why Implementation isn’t Onboarding
Sales just closed a HUGE deal and handed it over to you, the customer’s new CSM. With a …
Tools
Choosing the best call management software
Call management software is a technology that you can use to coordinate, route, and handle inbound and outbound …
Best Practices
13 SaaS Lead Follow-Up Mistakes and How to Avoid Them
Are you aiming at closing more sales and increasing your customer base? This is what SaaS lead follow-up …
Best Practices
What is Customer Education Content – Examples & Benefits
Do you offer customer education content on your website or any other way? If not, you may be …
Tools
7 Key Differences Between CRM And CDP | Best CDP Platforms 2024
At the heart of what they do, marketing, product, and sales teams rely on the customer data available …
Best Practices
How to Write a Compelling Case Study? 5 Real Examples
Case studies are bland and monotone. But we can’t overlook the fact that case studies are one of …
Best Practices
Optimizing Call Center Customer Support For Increased Revenue
As we live in a highly competitive environment, even the smallest details can make or break a winner. …
Tools
16 AI-Powered Tools To Improve Your User Experience And Sales
There is no surprise that if you want to succeed in running your business, you have to make …
Best Practices
8 Ways to Uncover Valuable Customer Insights (& Apply Them)
Customer experience – you can witness the best of it at a coffee shop. Here is a picture …
Best Practices
7 Sales Methodologies For SaaS & How to Pick the One For Your Business
SaaS sales leaders may employ a specialized sales model to train and scale their team in some circumstances. …