More articles written by Natalia Constantinescu
Customer Success
How Customer Success and Product Management Teams Can Work Together
Customer success working closely with the product team can seem like a luxury for most companies. But it …
Customer Success
What Is Customer Effort Score and How Is CES Calculated?
It is commonly believed that customer loyalty is reached through great, delightful customer service. But it was later …
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SaaS Metrics
What Is Customer Satisfaction Score (CSAT) and How to Use It?
In our day and age, every review, social media post, or other user-generated content has the potential to …