More articles written by Nicoleta Niculescu
Customer Success Articles
Structuring Customer Success Bonuses: Insights from Industry Experts
A well-designed Customer Success bonus structure should drive proactive behaviors, encourage customer retention, and align with business growth …
Webinars and Podcasts
CS Playbook for tough times: What to do when the odds are against you | Webinar
In this webinar, Irina Cismas, Marketing Lead at Custify, sat down with Angeline Gavino, CS Coach at CS …
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Webinars and Podcasts
Capacity Planning for CS Teams: Building Scalable Models That Work | Webinar
In this webinar, Irina Cismas, CMO of Custify, sat down with Mikael Blaisdell, Executive Director at the Customer …
Webinars and Podcasts
Scaling with Purpose: Jeroen Kuiper on Building Customer-Centric Success| Mastering CS – Ep 39
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
How Grant Dutton Built Proactive CS Strategies Through Team Alignment | Mastering CS – Ep 38
Welcome to Mastering CS: Candid Leader Insights! In this episode, Irina Cismas sits down with Grant Dutton, VP …
Webinars and Podcasts
How Porter Williams’ Global Experience Impacted His Customer Success Playbook | Mastering CS – Ep 37
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
SaaS Business
Top 11 SaaS events you should know about in 2025
The year 2025 is packed with exciting SaaS events that cater to professionals, founders, and innovators looking to …
Webinars and Podcasts
How did Aaron Spence’s Career in Education Shape His Approach to Scaling | Mastering CS – Ep 36
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
Bettina Berger: Managing CS in Recruitment During Downturns | Mastering CS Ep 35
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
How a B2C Background Shaped Christopher Warren-Gash’s Approach to Scaling | Mastering CS Ep 34
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Roundtable
Our Top Customer Success Influencers of 2024
Customer success is evolving rapidly, and 2024 has been a year of innovation, resilience, and growth. While no …
Webinars and Podcasts
Customer Success 2025: 3 Actionable Strategies to Impact Growth | Webinar
In this webinar, Irina Cismas, CMO of Custify, facilitated an engaging discussion with Sara Arreco, Head of CS …
Webinars and Podcasts
How Past Experience in L&D Impacted Craig Taylor’s Customer Success Strategy | Mastering CS – Ep 33
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
How Philip Simon’s Leadership is Redefining Customer Success at Scale| Mastering CS – Ep 32
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Customer Success Articles
16 Customer Success Events and Conferences you need to attend in 2025
Attending customer success events and conferences is an amazing way to connect with like-minded professionals and grow your …
Webinars and Podcasts
How Karina De Alba’s UX experience impacted her shift to CS | Mastering CS – Ep 31
In our latest episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
How Mark Stagi’s experience as a marathon runner influenced his approach to Customer Success | Mastering CS – Ep 30
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
Adapting your Customer Success Strategy for Scaling & Retention with Sandra Campo | Mastering CS – Ep 29
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Tools
Top 11 Best Scheduling Apps for SaaS Teams in 2025
Calls, client meetings, presentations, team meetings. On average, every manager has about 12 meetings per week. When it …
Webinars and Podcasts
How Renata Pinheiro Navigated Customer Success Challenges in Startups | Mastering CS – Ep 28
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …