More articles written by Nicoleta Niculescu
Webinars and Podcasts
Data-Driven Customer Success with Mio Mattsson | Mastering CS – Ep 25
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
Customer Success in Complex Industries with Anton Lagochniak | Mastering CS – Ep 24
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
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Webinars and Podcasts
Running Effective Customer Meetings | Webinar
In this webinar we welcome Amy Newbury, the Head of CS at Kleene and Cristina Moise, CS Lead at SmartDreamers, as they share their insights into effective customer meetings.
Webinars and Podcasts
How Sara Arecco keeps her remote team motivated | Mastering CS – Ep 23
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
How a growth mindset helped Alexandre Kinapenne overcome challenges in CS | Mastering CS – Ep 22
We are back with Mastering CS, Candid Leader Insights podcast, where Irina Cismas, Head of Marketing at Custify, …
Customer Success
What Is Customer Value Maximization and How to Achieve It
Customer success has always had a complex identity crisis. Let me explain: 93.7% of companies measure CS impact …
Webinars and Podcasts
How Amy Newbury Scales CS Teams and Drives Growth | Mastering CS – Ep 21
Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …
Webinars and Podcasts
How Ellie Yates Tackles CS Team Challenges | Mastering CS – Ep 20
Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …
Tools
Top 14 customer retention software for enhanced CX
Did you know that only 18% of companies focus on retention and more than 44% on acquisition? Unfortunately, …
Webinars and Podcasts
Mastering CS – Candid Leader Insights| Ep 19 – Victoria Fritz
Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …
Roundtable
Expert round-up: How will AI impact the role of CS in the future
Customer success should be the backbone of any company. Why? Because customers are the center of the business …
Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 18 – Violeta Yuste
In this new episode from our podcast, Mastering CS, Irina Cismas, Head of Marketing at Custify, sat down …
Webinars and Podcasts
Mastering CS – Candid Leader Insights| Ep 17 – Chethan Kumar
We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head …
Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 16 – Bérénice Carrega
We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head …
Webinars and Podcasts
Proving the revenue-driven value of CS Part II | Webinar
Welcome to part 2 of our webinar on proving the revenue-driven value of CS. This episode brings back two CS experts, De’Edra Williams and Saahil Karkera, to share amazing insights.
SaaS Metrics
The Importance of Time to Resolution in Accelerating Customer Satisfaction
A few minutes could make the difference between a happy customer and them moving to the competition. Why? …
Webinars and Podcasts
ROI Unpacked: Providing the Revenue-driven Value of CS | Webinar
Join CS experts De’Edra Williams and Saahil Karkera as they discuss data insights, CS-Sales alignment, and AI in our latest Custify webinar.
Tools
Top Project Management Tools for SaaS Teams
Missed communications, crossed wires, lost documents, deadline pushbacks – the threats of a mismanaged project lurk around every …
Webinars and Podcasts
Navigating the Goodbyes: Tactical steps for handling post churn | Webinar
It’s essential to have a process ready for when a client decides to leave. Our webinar will provide strategies to manage churned customers, ensuring a smooth transition and leaving the door open.
Tools
Best user onboarding tools for 2024
It’s important to make a good first impression and for the SaaS customer journey, the onboarding process is …