More articles written by Nicoleta Niculescu
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 11 – Parker Chase-Corwin
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 10 – De’Edra Williams
In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with …
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Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 9 – Sadie Shepard
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 8: Michael Boyd
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Webinars and Podcasts
2023 Unwrapped: CS Insights and Forecasts for a Game-changing 2024 | Webinar
As 2023 is coming to an end, we are preparing for a new year in the customer success industry. In our end-of-the-year webinar, we discussed with 3 top CS leaders.
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 7 – Eleni Vorvis
Welcome to episode 7 of our podcast – Mastering CS – Candid Leader Insights. In this episode, Irina …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 6 – Tracie Zamiska
Welcome to another insightful episode of “Mastering CS: Candid Leader Insights.” In this edition, your host Irina Cismas, …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 5 – Will Stevenson
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, our Head of …
Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 4 – Adam Smith
For our new episode of the Mastering CS podcast, Irina Cismas, our Head of Marketing at Custify discussed …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – J.P Scoville | Ep 3 Podcast
Welcome to another episode of “Mastering CS: Candid Leader Insights,” where we delve into the world of Customer …
Webinars and Podcasts
Mastering CS – Candid Leader Insights- Parul Bhandari | Ep 2 Podcast
Welcome to another episode of “Mastering CS: Candid Leader Insights,” where we delve into the world of Customer …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Con Cirillo | Ep 1 Podcast
In this episode of Mastering CS Candid Leader Insights, Irina is joined by Con Cirillo, the Director of Lifecycle Marketing at Funnel and an advisor for investment groups and companies.
Webinars and Podcasts
Choosing the right tool for Customer Success | Webinar
What’s the right tool for customer success? Can you use a CRM for your CS activities? How to prove the value of a CSP? These are questions that Irina Cismas and Carmel Granahan discuss in our latest webinar.
Best Practices
How to Implement a Recurring Revenue Model in SaaS
Who doesn’t want predictable recurring revenue? It’s part of the appeal of SaaS for most business leaders and …
Webinars and Podcasts
Proving customer success value: Day-to-day challenges in the life of a CSM | Webinar
As CSMs, proving our impact is vital. It aligns us with our business goals, validates our efforts, and …
Customer Success
Speaking the Customer Success language: A to Z CS terminology
Every industry and job comes with a specific set of terms and buzzwords. When we are talking about …
Customer Success
54 SaaS Customer onboarding and retention statistics you need to know
Providing a great customer onboarding experience is crucial in the SaaS industry. If your customers have their a-ha …
Webinars and Podcasts
Streamline, engage, and track – ChartMogul’s secrets | Webinar
Discover ChartMogul’s strategies for high-value customer success in this webinar. Find out how Custify can help you reduce churn.
Webinars and Podcasts
Structuring your CS team in the age of AI and automation | Webinar
Artificial intelligence is a hot topic nowadays because of its growing popularity in various industries. In this webinar, …
Webinars and Podcasts
Quiet Quitting: Why do 86% of CSMs want to quit their jobs? | Webinar
Quiet quitting is not just another buzzword. In our most recent survey, we focused on quiet quitting in …