More articles written by Philipp Wolf
Customer Success Articles
Customer Success + Sales Enablement = Better Customer Experience
Where does customer success live in your organization chart? Is it part of customer support? Marketing? Sales? Does …
Customer Success Articles
5 Ways Content Can Boost Your Customer Success
Wouldn’t it be nice if your customer success managers (CSMs) had more time? They could work more closely …
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SaaS Metrics
Should SaaS Businesses Outsource Customer Success
Many customer-facing business functions get outsourced on a regular basis. Outsourced customer support is extremely common, technical teams …
SaaS Metrics
Customer Service And Success Most Important Factors For SaaS
The SaaS business model is one that keeps on giving. Over time, your subscriptions can provide you increasing …
Customer Success Articles
Customer Success Managers Aren’t Just Account Managers With New Titles
Customer success managers and account managers are not the same job, nor are they two sides of the …
SaaS Metrics
How To Create A Customer Success Journey Map
Navigating customer success workflows isn’t always easy. But like any treacherous trail, it can be easy if you …
Customer Success Articles
The Difference Between Customer Success And Customer Support
In today’s fast-paced and highly competitive world of B2B products and SaaS offerings, we see the terms “Customer …
Customer Success Articles
How To Measure Customer Success
Measuring the success of any business program requires an understanding of both goals and metrics. Customer success is …
SaaS Metrics
Why Churn Is Critical In SaaS
SaaS businesses are like living, breathing creatures, evolving, expanding, and contracting over time. As your service grows, customers …
Best Practices
6 Ways To Make Emotional Connections With Potential Customers
In a competitive market, you need to have strong relationships with potential customers before they make a purchase …