Customer Success
Using Churn Data to Improve Sales Prospecting and Qualification
Within SaaS, there’s almost always a natural divide between CS and Sales. Take an average Salesperson and ask …
Customer Success
10 ͏Tip͏s to͏ Ba͏lance Cu͏stom͏e͏r͏ Suc͏͏͏ces͏s Initiati͏ves w͏͏it͏h Cost Ma͏n͏ag͏ement in S͏aa͏S͏
You͏r cus͏to͏m͏͏͏er succ͏ess͏ team͏ is ͏͏r͏unning ͏͏f͏u͏ll ͏t͏hrot͏tle,͏ pu͏͏tting͏͏ o͏ut͏ ͏fir͏e͏s and ke͏eping ͏clie͏n͏ts ͏h͏app͏y. ͏But͏ ͏then, you …
Customer Success
Boost Sales Funnel Efficiency with Customer Archetypes: A Step-by-Step Guide
An effective sales funnel can make or break your business. But did you know that, according to Salesforce, …
Customer Success
What Is Customer Value Maximization and How to Achieve It
Customer success has always had a complex identity crisis. Let me explain: 93.7% of companies measure CS impact …
Customer Success
How to Do a Customer Exit Interview
The customer exit interview isn’t a desired moment. After all, who wants to see their clients leaving, right? …
Customer Success
What Is Customer Success? Comprehensive Definition, Analysis & Overview
What is customer success, and why is it important? In this article, I’ll dive into the essence of …
Customer Success
7 key elements for a winning customer success plan
A customer success plan helps your customers reach their goals with your product. It outlines strategies and actions …
Customer Success
Key takeaways from our first event with the CS Community in Romania – CS Bites & Bonds
On July 9th, 2024, I had the pleasure of participating in a fantastic event – our first CS …
Customer Success
Customer Feedback Loops: Gathering Insights For Continuous Improvement
Just relying on occasional surveys or random feedback won’t cut it anymore. To really understand your customers’ needs …
Customer Success
Tips to Excel at Customer Happiness (It’s Not What You Think)
No matter how similar they seem, customer satisfaction isn’t customer happiness. In fact, both these concepts are miles …
Customer Success
What Is Customer Delight? The Ultimate Guide
Customers are the soul of every business. This is why brands, including SaaS, do everything to keep their …
Customer Success
Customer Testimonials: How to Use Them Effectively
Customer testimonials are a very strong social signal. The only challenge is that you need to create testimonials that are convincing, honest, and relatable.
Customer Success
The Leadership Blueprint for a Customer-Centric Organization
Customer-centricity has become a hallmark of successful businesses in today’s highly competitive market. The tiny word “Customer-centricity” is …
Customer Success
How Value Moments Drive Growth and Customer Success
Let us begin with a few eye-opening statistics. Emplifi reports that 61% of customers will pay at least …
Customer Success
Why Is Customer Success Important to You? CS Leaders Answer
We live in an age where the importance of customer success and its vital role within an organization …
Customer Success
How an Upskilling Strategy Can Level Up Your CSMs
There’s no need to beat around the bush – SaaS is changing. We’re seeing it all around us. …
Customer Success
CSM Ratio: One-to-Many vs One-to-One vs Many-to-One vs Many-to-Many
If you’ve ever been at a loss when deciding how many accounts to assign per CSM or vice-versa, …
Customer Success
How to Build a Churn Prediction Model that Works
Our lives in customer success are in a constant state of guesstimating our customers’ sentiment as to our …
Customer Success
CSP: The Catalyst for Customer Success in SaaS
Amidst the chaos of Google Sheets reports and CRM clutter, lies the catalyst for customer success in your …
Customer Success
Customer Success Uncovered 2024 (CSM Insights Report)
Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.