Customer Success Articles
2022 Customer Success Year in Review – News, Resources & Trends
Depending on who you ask, 2022 has not exactly been a walk in the park for the SaaS …
Customer Success Articles
Using Customer Success Analytics vs Product Analytics
According to Forrester Research, more than 72% of companies state that improving customer success is their first priority. …
Customer Success Articles
8 Budget-friendly Customer Success Tactics You Can Try Today
Businesses have ups and downs. And it’s a given that budgets will also rise and fall as business …
Customer Success Articles
8 Common Mistakes When Building Customer Success Teams
By now, you must have read more than a few articles about how to build the perfect customer …
Customer Success Articles
6 Inspiring Customer Success Stories of Focus, Loyalty, and Teamwork
Customer success is a field where stories abound. And most of them are great! Today, in this article, …
Customer Success Articles
Why Implementation isn’t Onboarding
Sales just closed a HUGE deal and handed it over to you, the customer’s new CSM. With a …
Customer Success Articles
The Ideal Sales to Customer Success Handoff
Imagine a perfect sync between your customer success and sales departments. For some, it’s a good dream. For …
Customer Success Articles
How Customer Success and Product Management Teams Can Work Together
Customer success working closely with the product team can seem like a luxury for most companies. But it …
Customer Success Articles
The 13 Most Eye-opening Customer Success Webinars | 2022 List
Since the CS world is constantly full of brilliant talks, we know many of you’ve been waiting for …
Customer Success Articles
What Is Customer Effort Score and How Is CES Calculated?
It is commonly believed that customer loyalty is reached through great, delightful customer service. But it was later …
Customer Success Articles
What Is a Quarterly Business Review? What QBRs Mean for CSMs
As a SaaS business, one of the best ways to ensure continual growth with your customers is to …
Customer Success Articles
CRM or Customer Success Software? Differences and Advantages
Companies have been implementing Customer Relationship Management strategies to boost product sales for a while now. However, in …
Customer Success Articles
Is Customer Success a Good Career? Yes. Let’s Explain Why!
Customer Success is a relatively new role that has emerged with the movement towards subscription-based software models. Although …
Customer Success Articles
Best in-person Customer success events to attend in 2022
We’ve made a new list for 2025! Check it out here. Attending events and conferences is a must …
Customer Success Articles
Tech-touch can be the new high-touch in customer success
The SaaS market is currently growing by 18% each year and 99% of businesses use at least one …
Customer Success Articles
The 14 Best Customer Success Podcasts to Grow Your Career | 2025 List
Podcasts are a simple and fun way to stay in touch with the new concepts and ideas in …
Customer Success Articles
2021 Customer Success Year in Review – Best News, Resources & Trends
Last year’s impact on the customer success industry was significant, to say the least. Businesses are progressively grappling …
Customer Success Articles
5 Daily Habits of Great Customer Success Managers that Make a Huge Difference
Which fundamental skills can you develop to go beyond expectations and become a great CSM? Here are the 5 daily habits you should focus on.
Customer Success Articles
2025 Customer Success Industry Market Statistics, Salaries, and Growth
The impact last year had on the customer success industry was a significant one. Tech startups and SaaS …
Customer Success Articles
The 20 Essential Customer Success Books for the Modern CSM | 2025 Updated List
We found the essential customer success books every CSM needs to read. Pick your next read and discover the latest tactics to reduce churn and grow revenue.