Roundtable

Welcome to the Roundtable category of our blog! Here, you’ll discover articles filled with expert insights and collaborative discussions from thought leaders and industry professionals. Our roundtable articles are designed to bring together diverse perspectives on key customer success (CS) topics, offering you a well-rounded understanding of the industry’s best practices and emerging trends.

In these posts, we feature quotes and advice from a variety of experts, providing a rich tapestry of knowledge to help you navigate the complexities of CS. Whether it’s about improving customer retention, refining onboarding processes, or exploring new CS strategies, our roundtable discussions present invaluable insights that can inspire and inform your own practices.

Each article aims to foster a deeper conversation about customer success, encouraging you to think critically and explore innovative solutions. By leveraging the collective wisdom of our contributors, we hope to empower you with the knowledge needed to excel in your CS initiatives.

Dive into our Roundtable category to access a wealth of expert opinions and collaborative insights that will enhance your approach to customer success. Join the conversation and benefit from the shared expertise of leading CS professionals.

Our Top Customer Success Influencers of 2024

Roundtable

Our Top Customer Success Influencers of 2024

Customer success is evolving rapidly, and 2024 has been a year of innovation, resilience, and growth. While no …

Customer Success Forecast 2025: Predictions and Opportunities

Customer Success

Customer Success Forecast 2025: Predictions and Opportunities

Customer success pros, let’s be honest—this field never stays still for long. Every year brings new challenges, innovations, …

Expert round-up: How will AI impact the role of CS in the future

Roundtable

Expert round-up: How will AI impact the role of CS in the future

Customer success should be the backbone of any company. Why? Because customers are the center of the business …

2023 Customer Success Year in Review – News, Resources & Trends

Customer Success

2023 Customer Success Year in Review – News, Resources & Trends

2023 was wild. Will 2024 be the same? Let’s find out: we’ve got articles, books, predictions and many insights from customer success’ leading voices.

What Role Should Customer Success Play During Customer Acquisition?

Best Practices

What Role Should Customer Success Play During Customer Acquisition?

In many SaaS businesses, customer success is treated as a post-sales activity to help ensure customer satisfaction and …

6 Inspiring Customer Success Stories of Focus, Loyalty, and Teamwork

Customer Success

6 Inspiring Customer Success Stories of Focus, Loyalty, and Teamwork

Customer success is a field where stories abound. And most of them are great! Today, in this article, …

9 SaaS Customer Success Experts Reveal Their Best Advice

Customer Success

9 SaaS Customer Success Experts Reveal Their Best Advice

If you’re like many SaaS Customer Success professionals we know, you’re probably deep in 2020 planning. You have a lot …

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