SaaS Metrics
Creating an Ideal Remote Working Experience For Customer Success Teams
Learn tips and best practices to manage your customer success team remotely with great efficiency.
Customer Success
Crisis Customer Engagement Plan And Playbooks
The recent crisis is disrupting businesses all around the world. Unless you’re providing a service that’s indispensable (like …
SaaS Metrics
Customer Success Metrics You Should Track
Tracking customer success metrics is the key to customer loyalty and happiness. “Customer loyalty is the most powerful …
SaaS Metrics
Announcing Our Hubspot And Custify Integration
We are excited to announce that Custify is now fully integrated with Hubspot. Our 2-way-integration allows users of …
SaaS Metrics
Overcome This Obstacle For Proactive Customer Success
We talk about proactive customer success a lot at Custify. Your customer success team should take action to …
SaaS Metrics
How SaaS Startups Can Avoid Failed Payments
Subscription renewals are the heart that keeps the SaaS Startup body running. At the very core of the …
SaaS Metrics
Should SaaS Businesses Outsource Customer Success
Many customer-facing business functions get outsourced on a regular basis. Outsourced customer support is extremely common, technical teams …
SaaS Metrics
Customer Service And Success Most Important Factors For SaaS
The SaaS business model is one that keeps on giving. Over time, your subscriptions can provide you increasing …
SaaS Metrics
How To Create A Customer Success Journey Map
Navigating customer success workflows isn’t always easy. But like any treacherous trail, it can be easy if you …
SaaS Metrics
Why Churn Is Critical In SaaS
SaaS businesses are like living, breathing creatures, evolving, expanding, and contracting over time. As your service grows, customers …