SaaS Metrics

Welcome to our Customer Success category, the heart of our blog! Here, you’ll find a comprehensive collection of articles dedicated to the ever-evolving field of customer success. Our mission is to empower customer success managers (CSMs), executives, and teams with the knowledge and tools they need to drive customer satisfaction, loyalty, and growth.

In this section, we delve into a wide range of topics, from foundational principles to advanced strategies. Discover actionable insights on customer onboarding, retention, engagement, and expansion. Our expert contributors share their experiences, tips, and best practices to help you build and maintain strong, lasting relationships with your customers.

Customer success is not just about solving problems; it’s about proactively ensuring that your customers achieve their desired outcomes. Learn how to leverage data, technology, and innovative approaches to anticipate customer needs and exceed their expectations. Whether you’re looking to refine your customer success processes or implement new initiatives, our articles provide valuable guidance and inspiration.

Explore real-world examples, case studies, and thought leadership pieces that highlight the impact of effective customer success strategies. Join our community of customer success professionals and stay ahead of the curve with the latest trends, tools, and techniques. Dive into our Customer Success category and start transforming your approach to customer success today!

Crisis Customer Engagement Plan And Playbooks

Customer Success

Crisis Customer Engagement Plan And Playbooks

The recent crisis is disrupting businesses all around the world. Unless you’re providing a service that’s indispensable (like …

Customer Success Metrics You Should Track

SaaS Metrics

Customer Success Metrics You Should Track

Tracking customer success metrics is the key to customer loyalty and happiness. “Customer loyalty is the most powerful …

Announcing Our Hubspot And Custify Integration

SaaS Metrics

Announcing Our Hubspot And Custify Integration

We are excited to announce that Custify is now fully integrated with Hubspot. Our 2-way-integration allows users of …

Overcome This Obstacle For Proactive Customer Success

SaaS Metrics

Overcome This Obstacle For Proactive Customer Success

We talk about proactive customer success a lot at Custify. Your customer success team should take action to …

How SaaS Startups Can Avoid Failed Payments

SaaS Metrics

How SaaS Startups Can Avoid Failed Payments

Subscription renewals are the heart that keeps the SaaS Startup body running. At the very core of the …

Should SaaS Businesses Outsource Customer Success

SaaS Metrics

Should SaaS Businesses Outsource Customer Success

Many customer-facing business functions get outsourced on a regular basis. Outsourced customer support is extremely common, technical teams …

Customer Service And Success Most Important Factors For SaaS

SaaS Metrics

Customer Service And Success Most Important Factors For SaaS

The SaaS business model is one that keeps on giving. Over time, your subscriptions can provide you increasing …

How To Create A Customer Success Journey Map

SaaS Metrics

How To Create A Customer Success Journey Map

Navigating customer success workflows isn’t always easy. But like any treacherous trail, it can be easy if you …

Why Churn Is Critical In SaaS

SaaS Metrics

Why Churn Is Critical In SaaS

SaaS businesses are like living, breathing creatures, evolving, expanding, and contracting over time. As your service grows, customers …

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