Webinars and Podcasts

Tips and ideas to help you delight your customers

Webinars and Podcasts

How Porter Williams’ Global Experience Impacted His Customer Success Playbook | Mastering CS – Ep 37

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

How did Aaron Spence’s Career in Education Shape His Approach to Scaling | Mastering CS – Ep 36

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

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Webinars and Podcasts

Bettina Berger: Managing CS in Recruitment During Downturns | Mastering CS Ep 35

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

How a B2C Background Shaped Christopher Warren-Gash’s Approach to Scaling | Mastering CS Ep 34

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

Customer Success 2025: 3 Actionable Strategies to Impact Growth | Webinar

In this webinar, Irina Cismas, CMO of Custify, facilitated an engaging discussion with Sara Arreco, Head of CS …

Webinars and Podcasts

How Past Experience in L&D Impacted Craig Taylor’s Customer Success Strategy | Mastering CS – Ep 33

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

How Philip Simon’s Leadership is Redefining Customer Success at Scale| Mastering CS – Ep 32

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

How Karina De Alba’s UX experience impacted her shift to CS | Mastering CS – Ep 31

In our latest episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

How Mark Stagi’s experience as a marathon runner influenced his approach to Customer Success | Mastering CS – Ep 30

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

Adapting your Customer Success Strategy for Scaling & Retention with Sandra Campo | Mastering CS – Ep 29

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

How Renata Pinheiro Navigated Customer Success Challenges in Startups | Mastering CS – Ep 28

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

How did Josephine Kibibi’s background in HR impact her performance in Customer Success | Mastering CS – Ep 27

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

From Support to Success: How Jordan Wyner Built a Proactive CS Team | Mastering CS – Ep 26

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

Data-Driven Customer Success with Mio Mattsson | Mastering CS – Ep 25

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

Customer Success in Complex Industries with Anton Lagochniak | Mastering CS – Ep 24

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

Running Effective Customer Meetings | Webinar

In this webinar we welcome Amy Newbury, the Head of CS at Kleene and Cristina Moise, CS Lead at SmartDreamers, as they share their insights into effective customer meetings.

Webinars and Podcasts

How Sara Arecco keeps her remote team motivated | Mastering CS – Ep 23

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

How a growth mindset helped Alexandre Kinapenne overcome challenges in CS | Mastering CS – Ep 22

We are back with Mastering CS, Candid Leader Insights podcast, where Irina Cismas, Head of Marketing at Custify, …

Webinars and Podcasts

How Amy Newbury Scales CS Teams and Drives Growth | Mastering CS – Ep 21

Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …

Webinars and Podcasts

How Ellie Yates Tackles CS Team Challenges | Mastering CS – Ep 20

Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …

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