Attending customer success events and conferences is an amazing way to connect with like-minded professionals and grow your network. To help you, we’ve selected some of the best events you need to join in 2025.
At the end of the article, you’ll also discover some smaller community events that take place in your own city!
Best Conferences and Customer Success Events | 2025 Edition
1. Customer Success Festival
When&Where:
Washington – 30 January, 2025
Austin – 11-12 February, 2025
Denver – 9 – 10 April, 2025
Amsterdam – 14-15 May, 2025
San Francisco – 3-4 September, 2025
This Customer Success Summit provides an opportunity to engage with industry leaders as they share case studies, best practices, and insights into the challenges and innovations shaping the field. Attendees will explore strategies to enhance customer interactions, drive adoption and expansion, and demonstrate the strategic value of customer success within their organizations.
The summit features sessions led by notable CS professionals, including:
- Neelu Shaikh – VP, Customer Success, Salesforce
- Hamish Wood – Former Senior VP, Global Customer Success, ZoomInfo
- Kristi Faltorusso – Chief Customer Officer, ClientSuccess
- Maranda Dziekonski – SVP, Customer Success Ops, Datasembly
- Bo Sun – Head of Customer Success, LinkedIn
- Vasudha Gambhir – VP, Customer Success, Cisco
2. The Customer Conference
When: 30 January
Where: London, LEONARDO LONDON TOWER BRIDGE HOTEL
We are starting out strong in the first month of 2025 with The customer conference. The TCC EUROPE 2025 conference is one of the premier events for Customer Success professionals in the tech industry, offering insights into the evolving Unit Economics of SaaS organizations and their post-sales Operating Models.
With engaging panels, in-depth workshops, and new tracks covering Professional Services and Customer Support, this event equips Customer Success practitioners, leaders, and experts with tools for growth and innovation.
Key highlights include four parallel tracks, networking with the UK & European CS community, and expert-led sessions focused on enhancing the customer journey.
3. CX Live: Voice of the customer
When: February 18 – 19, 2025
Where: Online
As customer expectations evolve rapidly, the need to understand and respond to customer needs has become essential for businesses aiming to build strong customer loyalty. This event is designed to provide CX professionals with cutting-edge insights into leveraging AI and VoC programs to enhance customer experiences.
Attendees will explore the latest in hyper-personalization, AI-powered insights, and customer trust strategies, learning how to transform customer feedback into actionable improvements. Featured sessions cover topics like predictive models for identifying potential issues and tools for creating individualized experiences.
Featured Speaker: Aurélien Caye, Lead Solution Specialist, Sprinklr
4. Qualtrics X4
When: March 2025
Where: Salt Lake City
X4 2025 is a premier event for customer experience management professionals, featuring insights from leading brands that have scaled their programs to stay ahead of trends and outperform the competition. This year’s event will provide actionable strategies for enhancing program effectiveness, fostering team alignment, and achieving impactful, transformational results in customer experience.
With customer loyalty in decline across industries, X4 2025 offers hands-on sessions with AI-driven tools to help you harness omnichannel data and swiftly interpret customer signals. Learn from the best on how to drive meaningful action and create customer experiences that truly resonate.
5. Adobe Summit
When: March 18–20, 2025
Where: Las Vegas and online
Join industry pioneers and global innovators at this year’s Adobe Summit to discover the latest advancements in generative AI, personalization at scale, and experience management. Whether attending in-person in Las Vegas or virtually, you’ll gain insights from leaders shaping the future of customer experiences.
Explore over 200 sessions and hands-on labs across 12 specialized tracks designed to enhance your skills and deepen your understanding of emerging technologies.
Featured Speakers Include:
- Shantanu Narayen – Chairman and CEO, Adobe
- Anil Chakravarthy – President, Digital Experience, Adobe
- Mary T. Barra – Chair and CEO, GM
- Ed Bastian – CEO, Delta Air Lines
- Lidia Fonseca – Chief Digital & Technology Officer, EVP, Pfizer
- Chris Marinak – Chief Operations & Strategy Officer, Major League Baseball
6. ICEM Summit
When: 26th & 27th March 2025
Where: Berlin
The International Customer Excellence Management (ICEM) Summit brings together global leaders and CX professionals to explore the latest in customer experience strategy and innovation. This event offers a mix of presentations, workshops, and networking sessions focused on practical solutions and tools for creating customer-centered strategies.
Attendees will gain insights into cutting-edge trends, brand visibility strategies, and ways to strengthen customer loyalty. The summit also includes opportunities for professional development and certification, making it a valuable experience for those looking to deepen their CX skills.
7. Customer Contact East
When: 6-9 April, 2025
Where: Fort Lauderdale, USA
This exclusive, purposefully atypical event focuses on the critical role of customer contact in achieving business success. Attendees will dive into transformative customer care strategies, leveraging cutting-edge tools like ChatGPT, AI, and automation to enhance customer interactions and drive efficiency.
The event is structured around four key zones:
Zone 1: Discover how to elevate customer care using ChatGPT, AI, and automation.
Zone 2: Build a robust toolkit to empower and equip your agents.
Zone 3: Learn to utilize analytics for mutual benefit—improving experiences for both you and your customers.
Zone 4: Identify opportunities for operational efficiency and effectiveness to maximize impact.
8. TSIA World Interact
When: April 29 – May 1, 2025
Where: Orlando World Center Marriott
TSIA World INTERACT is a leading conference for technology and services leaders seeking insights into AI’s transformative impact on business. This event features data-driven sessions and networking opportunities that explore the hottest trends shaping the future of the industry, providing actionable strategies to drive revenue growth and improve customer experience.
Key Topics:
- AI in Creating, Retaining, and Growing ARR
- AI’s Role in Services Delivery
- Modern Approaches to Services Pricing and Value Propositions
- Strategies for Adoption, Consumption, and Value Realization
- Success-Centric Organizational Structures
- The Evolution of Technology Business Models with AI
9. Customer Experience Strategies Summit
When: 14-15 May, 2025
Where: Toronto, Ontario
The 14th Annual Customer Experience Strategies Summit gathered CX experts from top North American brands in Toronto, offering a comprehensive look at innovative strategies for aligning customer experience with profitable revenue growth. Attendees gained practical insights into optimizing CX for brand value and financial impact through interactive sessions, curated breakouts, and in-person networking.
Key Takeaways:
- Enhanced CX strategies by tracking the links between CX performance and profitability.
- Leveraged analytics and AI to support smarter decision-making at scale.
- Aligned CX initiatives with digital transformation and marketing for future-ready strategies.
- Monetized the strategic value of CX to drive increased conversions and retention.
10. Pulse Conference by Gainsight
When: 14-15 May, 2025
Where: St. Louise
Pulse is a major gathering for Customer Success, Go-to-Market, and Post-Sales professionals, bringing together over 2,500 attendees for two days of networking and learning. With more than 70 sessions and 125 speakers, the event explores the latest developments in digital innovation, AI, and customer success.
Key Highlights:
- Networking with 2,500+ professionals across the industry
- 70+ sessions on trends, strategies, and best practices
- Insights from 125+ speakers with expertise in customer success
Pulse offers a mix of knowledge-sharing and community connection, aimed at fostering collaboration and professional growth in the customer success field.
11. CCW Conference
When: 9-12 June, 2025
Where: Las Vegas
CCW Las Vegas is the world’s largest and most influential event for customer contact leaders, bringing together a global community of professionals dedicated to advancing customer service, CX innovation, and operational excellence. This premier annual gathering is your ultimate destination for discovering the tools, technologies, and strategies to transform your customer contact operations and achieve real results.
At CCW Las Vegas, attendees have access to an unparalleled array of resources, from early benchmarking insights to an expansive expo floor featuring cutting-edge technology and solutions. This year’s program promises dynamic keynotes, interactive workshops, and expert-led sessions designed to help you tackle real-world challenges, refine your strategies, and elevate customer satisfaction.
12. CX Summit North America
When: 23-26 June, 2025
When: Nashville and online
The CX Summit North America brings together CX, B2C marketing, and digital business leaders to explore the latest advancements and challenges in customer experience. With a focus on emerging technologies like generative AI, the event will provide insights on adapting CX strategies to meet evolving customer expectations, improving satisfaction and loyalty, and aligning CX metrics with business goals.
Key Topics:
- Building trust and ensuring privacy in the age of generative AI
- Adjusting CX strategy and budgets to maintain satisfaction and loyalty
- Demonstrating the business impact of CX on revenue and outcomes
- Aligning CX, digital, and marketing efforts effectively
13. CXFS
When: July 15 – 16, 2025
Where: Boston
CXFS is an event tailored for professionals across the financial sector, including banks, credit unions, fintech firms, wealth management, and insurance companies. With a focus on advancing customer experience strategies, the conference brings together a diverse lineup of industry experts who share insights into innovative approaches to enhancing customer satisfaction and loyalty.
Featured Past Speakers:
- Todd Keith – EVP, Head of UX, Regions Bank
- Richard Charette – Chief of Staff, Digital Research & Strategy, Wells Fargo
- Marco Leon – Head of Design, Wealth Management, U.S. Bank
- Sri Sankar – VP, Customer Experience Strategy & Engagement, Nationwide
- Mitch Rose – Executive Director, Digital Strategy, Content, JP Morgan
The event covers a range of topics on CX innovation, from effective strategy design to practical execution across different financial services, providing attendees with the tools to improve customer loyalty, address competition, and reinforce the importance of a strong CX approach.
14. Customer Contact Week
When: 6-7 October, 2025
Where: Amsterdam
CCW Europe Summit is the flagship event for customer contact, CX, and digital service professionals across Europe. Tailored to empower leaders in these fields, the summit brings together a diverse lineup of industry experts who share transformative insights and strategies to redefine customer experience and drive service excellence.
From hands-on activities like the Disrupt-a-Thon, where attendees design bold solutions to real-world challenges, to expert-led deep-dive sessions, CCW Europe Summit covers a wide spectrum of topics. These range from effective strategy design to innovative execution, equipping participants with the tools and technologies to elevate customer satisfaction, tackle industry competition, and stay ahead of evolving CX trends.
15. WebSummit
When: TBD
Where: TBD
Web Summit 2024 brought together over 70,000 attendees, 1,000 investors, and 3,000 startups, gathering key voices from technology, government, and emerging industries to explore the next steps for the future of tech. Described by The Atlantic as “where the future goes to be born,” Web Summit provides a platform for policymakers, heads of state, CEOs, and founders to address pressing questions in a time of global uncertainty.
16. Customer Engagement Summit
When: TBD
Where: The Brewery, London
The Customer Engagement Summit explores the transformative future of customer engagement, highlighting shifts that are redefining how organizations connect with their customers. Focused on holistic customer insights, cloud solutions, and multichannel communications, the summit emphasizes strategies for creating seamless, personalized experiences.
Key Facts:
- 1,000+ attendees
- 100+ presentations
- Roundtable sessions
- Case studies, interviews, and panel discussions
- Opportunities for 1-on-1 meetings
Regional Community Events for Customer Success Professionals
In addition to large conferences, there are several community-driven events where Customer Success experts can connect on a local scale. These gatherings provide more intimate settings for sharing insights, networking, and discussing best practices with regional CS communities.
Customer Success Snack
Although no events are scheduled yet for 2025, recent meetups were held in Hamburg, Paris, Berlin, and Munich.
CS Connect
No upcoming events have been announced for 2025, but recent gatherings took place in Vienna, Berlin, and Koln/Bonn.
Follow these communities on LinkedIn to see when you can meetup with CS professionals in your town.
These small community events are essential for cultivating strong local networks, enabling CS professionals to build relationships, and supporting ongoing learning outside of the larger conferences.
By bringing together CS experts from specific regions, these events offer a personalized experience that enhances professional growth and strengthens the broader Customer Success community.
Join Customer Experience and Success events next year
With an impressive lineup of Customer Success and Customer Experience events in 2025, there are numerous opportunities to connect, learn, and grow within the industry. From global conferences offering insights into AI, digital transformation, and customer-centric strategies, to smaller regional meetups that provide a more intimate setting for networking, there’s something for everyone.
Whether you’re looking to deepen your knowledge, refine your skills, or simply expand your network, these events can serve as invaluable resources on your professional journey. Keep an eye out for updates on smaller community events too, as these local gatherings offer unique value and support to Customer Success professionals at all levels.
