Customer Success Articles
Quiet Quitting: Are CSMs Responsible For Too Many Things & Overworked?
As part of our study on quiet quitting in customer success, we have already discovered that companies are …
Customer Success Articles
Customer Advocacy: Why It’s Important & How to Nurture Your Customers Advocates
The term “customer advocacy” may sound all sophisticated, but under the hood, it’s simply a continuation of good …
Webinars and Podcasts
Quiet Quitting: Why do 86% of CSMs want to quit their jobs? | Webinar
Quiet quitting is not just another buzzword. In our most recent survey, we focused on quiet quitting in …
Best Practices
CS Employee Retention Challenges: Why Some Companies Are Struggling to Keep Their CSMs
When gathering data for our study on quiet quitting in customer success, we discovered a surprising phenomenon. In …
Best Practices
Mastering PR: 7 Essential Strategies for SaaS Startups
Obtaining positive coverage from media outlets can be extremely challenging. Unless your pitch is good enough, you’ll hardly …
Customer Success Articles
How to Build Clear, Data-led Customer Success Workflows
So your customer success team is growing. You’re faced with new clients, new challenges, and too many new …
Guides
2023 Quiet Quitting and Employee Satisfaction in Customer Success Study
2023 survey on the state of customer success teams with statistics and insights into challenges and difficulties faced by CS/CX staff face every day.
Customer Success Articles
7 Challenges & Questions CSMs Need to Face in 2023
In our recent article, we covered some of the key predictions for CS trends that will dominate the …
Tools
Best CRM Tools for SaaS Sales 2024 and How to Choose
Whether you’re a small business owner or a large corporation, your customer relationship management (CRM) platform is key …
SaaS Metrics
An Ultimate Guide to Employee Net Promoter Score (eNPS)
This article is going to break down this abbreviation into a comprehensive guide on eNPS, aka employee Net …
Best Practices
Customer Outcomes – Unlock the Future-proof Measure of Customer Success
Measuring customer outcomes is now essential for business success. In the era of customer success, those unbothered to …
Best Practices
How to Use AI Note-Taking to Improve Customer Success Team Meetings
Customer success teams have a lot to think about in terms of prioritizing customers’ needs and goals. If …
Best Practices
What Is Account Mining & Its Best Practices
Statistics show that the probability of selling to a new customer (5% to 20%) is much less than …
Webinars and Podcasts
Starting the Year in Customer Success: What Most Teams Forget | Webinar
The new year comes with challenges, plans, and changes. In this webinar, we’ve discussed with Shawn Riedel, a …
Best Practices
Best Email Marketing Strategies for SaaS in 2024
Are you overwhelmed with the marketing trends and techniques you need to adopt as a SaaS business marketer? …
Customer Success Articles
The Secret to Efficient EBRs for SaaS and Customer Success
The question of executive business reviews brings up an interesting debate: are EBRs even necessary? What about QBRs? …
Customer Success Articles
Customer Success Predictions for 2023
In our 2022 Customer Success Year in Review article, we explored a few CS trends that will emerge …
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Tools
14 Best Email Marketing Tools for SaaS in 2024 [Free & Paid]
Scouring the internet to find the best way to allure leads and convert them into your SaaS customers? …
Best Practices
What is Social Proof and How to Apply It in B2B SaaS
Have you ever purchased a product because a friend recommended it to you? If your answer is yes …
Best Practices
All You Need to Know About SaaS Sales Forecasting
SaaS sales forecasting is a key part of financial planning and analysis for SaaS enterprises. Sales forecasts are …