Best Practices
5 Ways to Enable Proactive Customer Engagement
Ever patronized a business that went out of its way to anticipate your needs and just be nice, …
Best Practices
13 SaaS Lead Follow-Up Mistakes and How to Avoid Them
Are you aiming at closing more sales and increasing your customer base? This is what SaaS lead follow-up …
Best Practices
What is Customer Education Content – Examples & Benefits
Do you offer customer education content on your website or any other way? If not, you may be …
Tools
7 Key Differences Between CRM And CDP | Best CDP Platforms 2024
At the heart of what they do, marketing, product, and sales teams rely on the customer data available …
Webinars and Podcasts
Mistakes to Avoid When Scaling Your CS Operations | Webinar
What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author …
Customer Success
The Ideal Sales to Customer Success Handoff
Imagine a perfect sync between your customer success and sales departments. For some, it’s a good dream. For …
Best Practices
How to Write a Compelling Case Study? 5 Real Examples
Case studies are bland and monotone. But we can’t overlook the fact that case studies are one of …
Best Practices
Optimizing Call Center Customer Support For Increased Revenue
As we live in a highly competitive environment, even the smallest details can make or break a winner. …
Tools
16 AI-Powered Tools To Improve Your User Experience And Sales
There is no surprise that if you want to succeed in running your business, you have to make …
Webinars and Podcasts
Customer Success in a Product-Led Growth Organization | Webinar
What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the …
Best Practices
8 Ways to Uncover Valuable Customer Insights (& Apply Them)
Customer experience – you can witness the best of it at a coffee shop. Here is a picture …
Customer Success
How Customer Success and Product Management Teams Can Work Together
Customer success working closely with the product team can seem like a luxury for most companies. But it …
Customer Success
The 13 Most Eye-opening Customer Success Webinars | 2022 List
Since the CS world is constantly full of brilliant talks, we know many of you’ve been waiting for …
Customer Success
What Is Customer Effort Score and How Is CES Calculated?
It is commonly believed that customer loyalty is reached through great, delightful customer service. But it was later …
Customer Success
What Is a Quarterly Business Review? What QBRs Mean for CSMs
As a SaaS business, one of the best ways to ensure continual growth with your customers is to …
Best Practices
7 Sales Methodologies For SaaS & How to Pick the One For Your Business
SaaS sales leaders may employ a specialized sales model to train and scale their team in some circumstances. …
SaaS Metrics
What Is Customer Satisfaction Score (CSAT) and How to Use It?
In our day and age, every review, social media post, or other user-generated content has the potential to …
Best Practices
How To Write A Top Customer Success Manager Resume
Do you believe you have the skills and abilities to guide prospects from the sales process to become …
Tools
The 30+ Best Sales Tools to Fast-track Leads | 2024 List
Sales tools are no longer just a “nice-to-have” today. They help sales reps do so much more, by …
Best Practices
What Is Customer Relationship Mapping & How to Do It Right?
B2B relationships between two large organizations can be quite intricate as they often involve multiple key stakeholders from …