Webinars and Podcasts
How Ellie Yates Tackles CS Team Challenges | Mastering CS – Ep 20
Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …
SaaS Business
How to Write a Winning Value Proposition (+ Best Examples)
We live in a time with markets more competitive and saturated than ever. Many products and services are …
Customer Success
How to Do a Customer Exit Interview
The customer exit interview isn’t a desired moment. After all, who wants to see their clients leaving, right? …
Guides
Automation in CS eGuide: how to make your customer journey smoother
Download our eGuide to discover how automation can streamline your customer journey, boost efficiency, and enhance the CS experience. Transform your processes today!
Tools
Top 14 customer retention software for enhanced CX
Did you know that only 18% of companies focus on retention and more than 44% on acquisition? Unfortunately, …
Customer Success
What Is Customer Success? Comprehensive Definition, Analysis & Overview
What is customer success, and why is it important? In this article, I’ll dive into the essence of …
Webinars and Podcasts
Mastering CS – Candid Leader Insights| Ep 19 – Victoria Fritz
Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …
Roundtable
Expert round-up: How will AI impact the role of CS in the future
Customer success should be the backbone of any company. Why? Because customers are the center of the business …
Customer Success
7 key elements for a winning customer success plan
A customer success plan helps your customers reach their goals with your product. It outlines strategies and actions …
Customer Success
Key takeaways from our first event with the CS Community in Romania – CS Bites & Bonds
On July 9th, 2024, I had the pleasure of participating in a fantastic event – our first CS …
Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 18 – Violeta Yuste
In this new episode from our podcast, Mastering CS, Irina Cismas, Head of Marketing at Custify, sat down …
Webinars and Podcasts
Mastering CS – Candid Leader Insights| Ep 17 – Chethan Kumar
We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head …
Customer Success
Customer Feedback Loops: Gathering Insights For Continuous Improvement
Just relying on occasional surveys or random feedback won’t cut it anymore. To really understand your customers’ needs …
Best Practices
How To Ask Your Customers For Reviews: Top 10 Real-World B2B Principles To Follow
With 69% of customers saying they have left a review when prompted by a business, you might feel …
Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 16 – Bérénice Carrega
We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head …
Webinars and Podcasts
Proving the revenue-driven value of CS Part II | Webinar
Welcome to part 2 of our webinar on proving the revenue-driven value of CS. This episode brings back two CS experts, De’Edra Williams and Saahil Karkera, to share amazing insights.
Customer Success
Tips to Excel at Customer Happiness (It’s Not What You Think)
No matter how similar they seem, customer satisfaction isn’t customer happiness. In fact, both these concepts are miles …
Guides
Enhancing Customer Success Through Data eGuide
Drive Success with Data-Driven Decisions. Explore strategies to maximize customer relationships using data in our pdf eguide.
Customer Success
What Is Customer Delight? The Ultimate Guide
Customers are the soul of every business. This is why brands, including SaaS, do everything to keep their …
SaaS Metrics
The Importance of Time to Resolution in Accelerating Customer Satisfaction
A few minutes could make the difference between a happy customer and them moving to the competition. Why? …