The Custify Blog

Resources to build your customer success team & strategy.

Tools

Top 11 Best Scheduling Apps for SaaS Teams in 2025

Calls, client meetings, presentations, team meetings. On average, every manager has about 12 meetings per week. When it …

Webinars and Podcasts

How Renata Pinheiro Navigated Customer Success Challenges in Startups | Mastering CS – Ep 28

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Tools

Close CRM Review for Customer Success: Features and Limitations

A detailed review of Close CRM, covering essential features, top use cases, and benefits for Customer Success Managers seeking efficient customer relationship management.

Webinars and Podcasts

How did Josephine Kibibi’s background in HR impact her performance in Customer Success | Mastering CS – Ep 27

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Customer Success Articles

Boost Sales Funnel Efficiency with Customer Archetypes: A Step-by-Step Guide

An effective sales funnel can make or break your business. But did you know that, according to Salesforce, …

Webinars and Podcasts

From Support to Success: How Jordan Wyner Built a Proactive CS Team | Mastering CS – Ep 26

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Best Practices

Predictive Sales Analytics in SaaS: Understanding Customer Buying Patterns

As a software as a service (SaaS) business, you’re always at the forefront of innovation. But getting potential …

Tools

Best Client Success Software Stack by Budget Level

The range of software tools available in client success can be overwhelming, expensive, and it can drag down …

Webinars and Podcasts

Data-Driven Customer Success with Mio Mattsson | Mastering CS – Ep 25

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

Customer Success in Complex Industries with Anton Lagochniak | Mastering CS – Ep 24

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

Running Effective Customer Meetings | Webinar

In this webinar we welcome Amy Newbury, the Head of CS at Kleene and Cristina Moise, CS Lead at SmartDreamers, as they share their insights into effective customer meetings.

Webinars and Podcasts

How Sara Arecco keeps her remote team motivated | Mastering CS – Ep 23

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …

Webinars and Podcasts

How a growth mindset helped Alexandre Kinapenne overcome challenges in CS | Mastering CS – Ep 22

We are back with Mastering CS, Candid Leader Insights podcast, where Irina Cismas, Head of Marketing at Custify, …

Customer Success Articles

What Is Customer Value Maximization and How to Achieve It

Customer success has always had a complex identity crisis. Let me explain: 93.7% of companies measure CS impact …

Features

Custify Recognized as Best Customer Success Software by Tekpon

Custify wins Best Customer Success Software by Tekpon for helping SaaS companies reduce churn, boost customer lifetime value, and streamline workflows.

Webinars and Podcasts

How Amy Newbury Scales CS Teams and Drives Growth | Mastering CS – Ep 21

Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …

Best Practices

How to Use Predictive Customer Analytics to Increase Conversions

Data is a valuable asset in today’s modern world. Knowing more about your customers helps you personalize their …

Webinars and Podcasts

How Ellie Yates Tackles CS Team Challenges | Mastering CS – Ep 20

Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …

SaaS Business

How to Write a Winning Value Proposition (+ Best Examples)

We live in a time with markets more competitive and saturated than ever. Many products and services are …

Customer Success Articles

How to Do a Customer Exit Interview

The customer exit interview isn’t a desired moment. After all, who wants to see their clients leaving, right? …

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