Customer Success
How an Upskilling Strategy Can Level Up Your CSMs
There’s no need to beat around the bush – SaaS is changing. We’re seeing it all around us. …
Best Practices
Winning the Customer Game: How Sales Intelligence Boosts Conversions
If you’re like most customer-facing companies, you’ll feel like you spend most of your time thinking about how …
Tools
Top Project Management Tools for SaaS Teams
Missed communications, crossed wires, lost documents, deadline pushbacks – the threats of a mismanaged project lurk around every …
Webinars and Podcasts
Navigating the Goodbyes: Tactical steps for handling post churn | Webinar
It’s essential to have a process ready for when a client decides to leave. Our webinar will provide strategies to manage churned customers, ensuring a smooth transition and leaving the door open.
Guides
Improving Customer Communication for CS Eguide
Enhance your CS team’s customer communication. Discover strategies to boost engagement and reduce churn using a CSP in our free eBook.
Customer Success
CSM Ratio: One-to-Many vs One-to-One vs Many-to-One vs Many-to-Many
If you’ve ever been at a loss when deciding how many accounts to assign per CSM or vice-versa, …
Tools
Best user onboarding tools for 2024
It’s important to make a good first impression and for the SaaS customer journey, the onboarding process is …
Customer Success
How to Build a Churn Prediction Model that Works
Our lives in customer success are in a constant state of guesstimating our customers’ sentiment as to our …
Tools
Email Marketing Tools And Tips To Avoid The Spam Folder
Email marketing is crucial for client success. It directly bolsters business by enhancing client relations. However, there’s a …
Customer Success
CSP: The Catalyst for Customer Success in SaaS
Amidst the chaos of Google Sheets reports and CRM clutter, lies the catalyst for customer success in your …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 15 – Keishla Ceaser-Jones
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Customer Success
Customer Success Uncovered 2024 (CSM Insights Report)
Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 14 – Gillian Taylor
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Tools
Best Marketing Data Platforms
Data is everything. It helps businesses understand customers and tailor products and marketing to them. The problem is …
Customer Success
Top 14 Customer Success Events and Conferences to Join in 2024
The first month of 2024 is already gone! Have you decided which customer success events and conferences you …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 13 – Matt Kelso
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Webinars and Podcasts
Laying the foundation: Masterful onboarding techniques in CS | Webinar
Custify’s first webinar episode of 2024 brought together two Customer Success experts, Hannah Dean, Senior CS Manager NEMEA …
Best Practices
Customer Insight Marketing: How to Use Data to Improve Customer Relationships
Few marketing tasks are as crucial (yet challenging) as uncovering the reasons behind customers’ thoughts and actions. Historically, …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 12 – Laura Litton
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Guides
The guide to product adoption and why CSMs need to care
What makes a SaaS successful? Is it the glorious reviews? The buzz the product created when it first …