The Survival Guide for First-Time CS Leads

Stepping into a Head of CS role is exciting — and overwhelming. One day you’re managing accounts, the next you’re responsible for strategy, reporting up to leadership, and keeping your team motivated under pressure. The reality is that most first-time CS leaders are thrown into the deep end without a playbook. This session is for anyone who wants to skip the trial-and-error and learn what actually works in those critical first months.

On Wednesday, October 29th, join Irina Vatafu – Head of CS at Custify and Steve Finch – Brand Ambassador at Thinqi for a straight-talking discussion on surviving and succeeding as a first-time CS leader. You’ll hear real examples, practical frameworks, and tactics you can put into practice right away. No slides. No fluff. Just the kind of survival guide you’ll want in your back pocket when the pressure is on.

Here’s what we’ll cover:

• How to shift from “doing the work” to leading the team
• The biggest mindset traps new CS leaders fall into (and how to avoid them)
• What to prioritize in your first months — quick wins vs long-term foundations
• Metrics you need to track early to gain credibility with execs
• How to handle volume and pressure without burning out your team

*Can’t make it live? Register to receive the recording!