Webinar #20 - Wednesday, September 25th - 6:00 PM(EEST) / 08:00 AM (PDT)
Effective Customer Meetings: Tips and Tools for Every Stage
Amy Newbury, Head of Customer Success at Kleene.ai
Cristina Moise, Customer Success Lead at SmartDreamers
Customer meetings are crucial for retention and satisfaction, yet they’re often seen as routine check-ins rather than opportunities to deepen engagement. Our webinar offers actionable strategies and tools to elevate each interaction, from Kick-Off Calls to QBRs and EBRs.
Join us on Wednesday, September 25th, 2024, at 5:00 PM (CET) / 11:00 AM EST, with Amy Newbury, Head of Customer Success at Kleene, and Cristina Moise, Head of Customer Success at SmartDreamers. Gain practical insights and move from theory to real-world application in running effective customer meetings at every stage of the journey.
Key Discussion Points:
- The impact of well-run meetings on retention and satisfaction – Why they’re crucial for success.
- Types of customer meetings and their role in the customer journey – Key objectives, templates, and tools for each.
- A deep dive into QBRs and EBRs – Best practices for impactful reviews.
- Tools and templates for organized, productive meetings.
* If you can’t be there live, don’t worry! We’ll send the recording to all registered attendees.
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Speaker:
Amy Newbury
Amy Newberry is a seasoned Customer Success Leader with a proven track record in B2B SaaS. She excels at building strong teams, driving strategic initiatives, and fostering lasting customer relationships, all while delivering results and championing company culture.
Cristina Moise
Cristina Moise brings over 10 years of experience in eCommerce and Recruitment Marketing Automation, focusing on conversion optimization, customer success, and enhancing digital content and customer interactions.
Host:
Irina Cismas
Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.
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