Webinar #23 - Wednesday, March 19th 2025 - 5:00 PM (CET) / 08:00 AM (PST) / 11:00 AM (EST)

When the Odds Are Against You: A CS Playbook for Tough Times

With:

Raman Bindra – Director of Customer Success at Recruiterflow
Angeline Gavino – CS Leadership Coach at CS RevSpeak
Neha Singh – Principal Customer Success Manager at Adobe

Customer Success is under pressure like never before—budgets are tight, teams are lean, and uncertainty is the new normal. CS leaders and individual contributors are expected to drive retention and expansion, but what happens when the usual playbook falls short?

On Wednesday, March 19th, at 5:00 PM (CET) / 11:00 AM (EST), join Raman Bindra (Recruiterflow), Angeline Gavino (CS RevSpeak), and Neha Singh (Adobe) for a no-BS discussion on navigating CS in tough times. Expect real talk, hard-hitting insights, and practical strategies to prioritize, make tough calls, and build resilience when resources are stretched thin.

Key Topics:

When doing more with less isn’t enough – How do you prioritize when every resource is stretched thin, and the usual CS playbook isn’t working?
Making tough calls: retention vs. reality – When budget cuts force hard decisions, how do you balance customer retention with business survival?
Shifting from firefighting to strategy – In crisis mode, CS often reacts instead of strategizing. How can leaders step back and build a sustainable plan?
Adapting CS for long-term resilience – What practical, no-fluff strategies can CS teams implement today to stay relevant and impactful in uncertain times?

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Warm wishes,
Irina Cismas - Head of Marketing

Speaker:

Raman Bindra

Director of Customer Success at Recruiterflow

With over 14 years of experience in Customer Success and Account Management across global markets, Raman has led CS functions at high-growth SaaS companies, building and scaling teams while driving retention, expansion, and customer advocacy. He is passionate about aligning CS with business goals, optimizing customer journeys, and implementing data-driven strategies that drive revenue growth.

Angeline Gavino

CS Leadership Coach at CS RevSpeak

Ed helps organizations improve customer loyalty by understanding why customers leave—and why they stay. With 37 years in CS, consulting, and operations, he has led success teams, advised 50+ companies, and specializes in neuroeconomics, analytics, and process improvement to drive retention and growth.

Neha Singh

Principal Customer Success Manager at Adobe

With 18+ years in CS, SaaS Sales, and Customer Strategy, Neha has led global teams to drive retention, expansion, and scalable growth. She specializes in building revenue-driven CS frameworks and empowering professionals through coaching and thought leadership.

Host:

Irina Cismas

Head of Marketing at Custify

Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.

Previous Webinars:

Capacity Planning for CS Teams: Building Scalable Models That Work | Webinar

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