Webinar #21 - Wednesday, December 11th - 5:00 PM (CET) / 08:00 AM (PDT)

Customer Success 2025: Actionable Strategies to Drive Growth

With:

Sara Arecco – Head of CS at Antavo

Porter Williams, VP of Customer Success at BrightHire

Christopher Warren Gash, VP of Customer Success at Sympa

Customer Success is evolving, and as we look to 2025, there’s no one-size-fits-all strategy. In this webinar, you’ll get a look behind the scenes at three distinct approaches to CS—each tailored to meet specific challenges and goals.

On Wednesday, December 11th at 5:00 PM (CET) / 11:00 AM (EST), Porter Williams, VP of Customer Success at BrightHire, Christopher Warren Gash, VP of Customer Success at Sympa, and Sara Arecco, Head of CS at Antavo will dive into the driving factors behind their chosen strategies, sharing concrete examples and requirements for successful implementation.

This session will be filled with actionable insights, free of fluff, designed to inspire and inform your CS journey.

Key Discussion Points:

Personalized at Scale: Porter gives us insights on leveraging automation for impactful, scalable support.
MRR Growth: Christopher shares tactics to deepen customer relationships for long-term revenue expansion.
Enhanced Customer Journeys: We get insights into Sara’s approach to aligning CS with customer needs to improve retention.
From Strategy to Action: Key steps and resources for implementing CS strategies in 2025.

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We're excited to have you join us.

Warm wishes,
Irina Cismas - Head of Marketing

Speaker:

Sara Arecco

Head of CS at Antavo

Sara is a dedicated Customer Success leader who drives loyalty initiatives by aligning CS strategies with innovative customer journey mapping. She’s passionate about building strong, trust-based relationships that support customer growth and satisfaction.

Porter Williams

VP of Customer Success at BrightHire

Porter is a Customer Success leader with a strong track record of building and scaling teams across global markets. Known for his expertise in crafting customer journeys and driving customer-focused outcomes, he brings a strategic approach to leveraging automation and scaling CS operations.

Christopher Warren Gash

VP of Customer Success at Sympa

Christopher is an experienced CS leader known for building scalable, revenue-focused Customer Success strategies. With a background in managing global teams and driving impactful growth, he has a proven track record of reducing churn and expanding customer value across multiple industries.

Host:

Irina Cismas

Head of Marketing at Custify

Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.

Previous Webinars:

Bettina Berger: Managing CS in Recruitment During Downturns | Mastering CS Ep 35

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